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National Service Centre - Deployment Centre toughbook-ENG

National Service Centre

Inside the TOUGHBOOK Service Centre

Welcome to Rugged Basecamp

For more than two decades, the National Service Centre has deployed and serviced Panasonic products, and our technicians know mobile technology inside and out. National Service Centre engineers and technicians take the time to get to know customers personally, and are committed to excellent service year after year after year. That kind of continuity is rare.

What you can expect from our National Service Centre:

  • Talk to real people, not machines, who will give you a real-time status update about your repair. When you need to send in a mobile device for repair, we turn it around quickly with an average repair time of under two business days.

  • Our technicians work closely with factory engineers to stay abreast of new products and to give feedback on how to improve next-generation products. This close relationship is key to our industry-leading low product-failure rate.

  • The National Service Centre is located in Mississauga at the Panasonic Canada headquarters. The convenient and central location means you'll have fewer time zones and shorter mailing distances in the way of receiving repaired devices.